Returns & Exchanges

How it works

Our simplified 3 step process makes the return policy carefree.

Just check the product page to see if we accept returns on your item. This is a no-hassle, regret-free way for you to shop.

Step 1) Submit a return authorization

Review our return policy to see if your order qualifies, then complete the return authorize form including detailed pictures by clicking here.

Step 2) We'll contact you

Our customer service team will be in touch promptly about your return. We will coordinate for the product to be collected at a time which suits you.

Step 3) Sit back and relax

Once we have received your return in original condition, we will let you know when you can expect your refund.

Once you've ordered...

We ship most of our items within 72 hours of your order.

Want to add something to your order? Contact our service personnel to find out if your items have already shipped. We can easily add items to your shipment before we send them out. Please keep in mind though, late changes will impact the lead time for your delivery.

Need to cancel your order? Contact us to find out if your order has been processed or shipped. If not, we can easily cancel your order at no extra charge. Orders already shipped will be treated like normal returns.

Upon your delivery...

It happens to everyone - you've changed your mind. You've got your delivery, the piece is perfect, but for whatever reason, you feel like it isn't quite the right fit. No matter! We have a generous 14-day return policy on most of our inventory. Just check the product page to see if we accept returns on your item. If we do, and you decide not to keep it, we will refund the entire cost for unused items returned in their original packaging. All you need to do is cover the shipping, and if you like, we will extend our preferred rates and arrange pick up with our shipping carrier. This is a no-hassle, regret-free way for you to shop.

Something damaged or incomplete on your order? Contact our service personnel and we can help you find the proper repairs, missing parts, or new item to make sure your selection satisfies.

Our commitment to your satisfaction

Memoky prides itself on its one on one relationship with its customers. We are a mix of worldly expertise and personable and approachable service. We offer cutting edge styles to our global customers at great prices. Our services include generous attention on your order, from the moment you make your selection to the moment you receive the package. You won't find the attitude of a faceless corporation shipping millions of products. Instead, we will respond to your questions with our full attention, one at a time, which is part of our service style. The difference is clear - call our service personnel and talk to our representatives and we will find the solution that works for you.

Want to know more about the specifics? Click here